Privacy Policy

Last updated: 01 February 2026

Stardust Media Studio respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU privacy laws.

By using our website or engaging our services, you acknowledge the practices described in this policy.

1. Who We Are (Data Controller)

Stardust Media Studio
Operating in the Netherlands
Represented by Sandra Onken & Nikol Pecka

Privacy contact: info@stardustmedia.studio

Chamber of Commerce (KvK) and VAT details will be added once registration is finalized. Until then, the email address above serves as the primary contact for all privacy-related matters.

2. What Personal Data We Collect

We only collect personal data that is necessary to communicate with you and to deliver our services.

This may include:

  • Contact details
    Name and email address (e.g. via contact forms, strategy session requests, or direct communication)

  • Orders and bookings
    Name, email address, purchase or booking details, and billing information (processed securely by our payment provider)

  • Project-related content
    Files, texts, images, videos, or other materials you voluntarily share with us for the purpose of completing a project

  • Website analytics
    Basic, aggregated usage and performance data via our website platform

We do not intentionally collect special categories of personal data (such as health, political, or religious information). Please do not share sensitive personal data through our website or uploads.

3. Why We Use Your Data (Legal Bases)

We process personal data only when legally permitted, including the following purposes:

  • To communicate with you and provide our services
    (performance of a contract or steps prior to entering a contract)

  • To process orders, bookings, and payments
    (performance of a contract and legal obligations, such as tax administration)

  • To maintain and improve our website
    (legitimate interests such as security, functionality, and basic performance insights)

We do not sell, rent, or trade your personal data.

4. Processors & Where Your Data Is Stored

We work with trusted third-party service providers who process personal data on our behalf and only in accordance with our instructions. These may include:

  • Squarespace – website hosting and built-in analytics

  • Google Workspace – email communication and secure file storage

  • Payment providers (e.g. Stripe, PayPal) – payment processing

Some providers may be located outside the European Economic Area (EEA). Where international transfers occur, appropriate safeguards are applied, such as Standard Contractual Clauses approved by the European Commission.

5. Cookies & Analytics

Our website uses essential cookies required for proper functioning.
We may also use performance or analytics cookies provided by our website platform to understand general usage patterns and improve the site.

You can manage cookie preferences through your browser settings and, where applicable, via our cookie banner.
For more details, please refer to our Cookie Policy.

6. Data Retention

We retain personal data only for as long as necessary:

  • General inquiries and email communication: up to 24 months after last contact

  • Project-related files and communication: for the duration of the project and up to 24 months after completion, unless agreed otherwise in writing

  • Orders and financial records: 7 years, in accordance with Dutch tax regulations

7. Minors

Our services are family-friendly. However, if you are under the age of 16, you may only contact us, book, or purchase with the consent of a parent or legal guardian.

For online services considered “information society services,” parental authorization is required under EU law. Parents or guardians may contact us to review or request deletion of a minor’s personal data.

8. Your Rights (EU / EEA)

You have the right to request:

  • access to your personal data

  • correction of inaccurate data

  • deletion of your data

  • restriction of processing

  • data portability

  • objection to certain processing activities

You also have the right to lodge a complaint with your local supervisory authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens.

To exercise your rights, please contact: info@stardustmedia.studio
We will respond within one month, as required by law.

9. Security

We take appropriate technical and organizational measures to protect personal data, including secure accounts, limited access, and reputable service providers. While no system can guarantee absolute security, we actively work to safeguard your information.

10. Third-Party Links

Our website may contain links to external platforms (such as Instagram or other third-party websites). We are not responsible for their privacy practices. Please review their policies when you leave our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.

12. Contact

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data, please contact: info@stardustmedia.studio